Ingenia means “ingenious” in Spanish.
Ingenia Creative Solutions is my private consultancy, where I design and deliver customized interventions for organizations that want to proactively manage change-related conflicts or address existing ones.
Change is inevitable in any business setting; how it is handled is critical to whether an organization and individual employees will succeed as the work environment evolves. Throughout my career, I have looked at factors like communications from leaders, within and between teams and departments, and from outside as key areas to focus on for managing organizational changes and conflict.
I offer your organization a solid background developing and delivering training designed to enhance personal and professional skills for individuals that help strengthen the overall organization. I’ve worked with leadership teams, customer services providers, clinical staff — including physicians working to improve department relationships and patient satisfaction — and sales professionals.
- I began my career as a leadership development trainer for CVS Caremark, one of the largest pharmacy benefit management companies in the US. I designed and led workshops on presentation skills, professional image, and business etiquette, presenting at different locations and online. Once I completed my first master’s degree, I moved into sales training.
- Later, I went to work as a bilingual training manager for Banner Good Samaritan Medical Center in Phoenix to provide training, customer relations, and team-building services.
- I spent several years as an Organization Effectiveness Consultant for Aramark Healthcare, working onsite at Scottsdale Healthcare while earning my second master’s degree and doctorate. I addressed team and department conflict, customer service and patient experience, and leadership communications. The interventions I delivered facilitated improvements in employee engagement and patient satisfaction.
- I also focus on creating strategies that address obstacles Latina women face as they navigate through higher education. This was the focus of my doctoral dissertation, ¡Si, Se Puede! Stories of First-Generation, Mexican American Community College Alumnae. Click here to see an abstract of my research in this area.
— Gloria Bravo-Gutierrez, PhD
- Bachelor’s degree in Psychology, Scripps Women’s College, Claremont, CA
- MA in Education, Northern Arizona University, Flagstaff, AZ
- MA in Human and Organizational Systems, Fielding Graduate University, Santa Barbara, CA
- PhD, Human and Organizational Systems with a concentration in Transformative Learning and Social Justice, Fielding Graduate University